FAQs

Depositphotos_38917867_m

General

What are your office hours?

You can contact us anytime but if we cannot take your call please leave us a message and we'll get back to you as soon as we can.

What happens if I am running late for an event?

It depends on the type of event. Firstly it is important that you contact the person holding the event as soon as possible and advise them what time you think you will be there. They will then advise you if it is still possible for you to take part.

Disco Party nights would not be a problem at all as it is not essential you are there at the start of the event.

For speed dating events it might still be possible for you to take part if you were only running a few minutes late, although you may miss out in talking to everyone who is there. However, if you were running very late then it would not be possible to take part as it would cause problems with the table numbers and moves.

For pub walks, if you were running late it will probably be possible for you to join people at the first pub a bit later on.

For dinner parties it would depend on how late you were running and whether the host thought it would be feasible.

The most important thing to do though, is call the host as soon as you know you are running late. Do not rely on texts and e-mails.

What happens if I cannot attend an event after all?

If you find you cannot attend an event you have booked, please contact the person running the event as soon as possible. With many events there are often waiting lists of people who would be able to take your place which would cause less inconvenience for the event organiser.

Please do not just not turn up without advising anyone. This can cause problems, particularly with speed dating event, where the numbers of men and women have to be as equal as possible. If you do just not turn up without letting anyone know, it is unlikely you would be able to attend another event in the future.

Cancellation Charges

If you have booked for an event and can no longer attend, the following cancellation charges apply:

More than 4 weeks notice:  Cancellation Fee = £2.50

2-4 weeks notice:  Cancellation Fee = 25% of the event cost

2 days-2 weeks notice: Cancellation Fee = 50% of the event cost

Less than 2 days notice: – 100%.  The event is non-refundable

These cancellation charges are also explained during the online booking procedure.

 

Are there any specific requirements to attend an event?

You just need to be single and be over 18 years old.

How do I book a ticket to an event?

You are able to view all of our events on our home page. Once you find the event you wish to attend click book now and the system will take you to a booking form so that you can register and pay for the event of your choice. If you do not have the facility to pay by card please call the contact number shown on the relevant events page. Once you have booked the event by card, you will get an automated e-mail confirming the booking. Everything is processed electronically so you do not have to bring anything with you.

Can I go to more than one event?

You can go to as many as you like. Most people at each event will be new so it will give you more chances to meet the right person.

Can I bring a friend?

You are very welcome to come speed dating with friends and many people do. You can bring friends who do not wish to take part to the start of the evening but it is not normally possible for them to stay after the dating starts. If in doubt please phone us to check.

How do I find out the location of SingleSceneDating events?

Go to the our home page and choose your county from the dropdown list then select the event you want to attend from the top of the page. You'll then see a list of all events of this type in your county and you can choose the event nearest to you. Once you have chosen your event click on book now and complete your information. You only need to do this once as our database will now hold your information for future events you may wish to book. Once in the event of your choice if you click onto the postcode it will take you into multi-map highlighting the location of the venue.

What should I wear to events?

At our events wear what you feel comfortable in. Many people will be coming straight from work so suits are fine. But don't forget that with everything in life first impressions count.

I am not able to make the event can I send a friend in my place?

Yes, provided your friend is the same sex. Please call us to on the number shown on the relevant events page so that we can register your friend. If your friend is the opposite sex we may still be able to help you. Please call us to check

My credit/debit card has been rejected by your payment system. Why?

There may be a number of reasons why your card has not been accepted. These include:

  • You may simply have entered an invalid card number. The most likely reasons for this are that you have mistyped the card number or missed some of the digits, or you have not entered the card number we need. Please try again, checking your typing carefully.
  • The card type you have specified (e.g. Visa, Debit) does not appear to match the card number supplied. Please go back and check that the card type selected is correct.
  • Your bank has declined to authorize payment for this amount.
  • Please ensure you have submitted the correct address, e.g. it must be the address the card is registered to. If you have moved house recently then the card may still be registered to your previous address.
  • Your card may be of the type that requires the cardholder to be present and is therefore not suitable for telephone/Internet bookings.
  • We regret that we are currently unable to accept American Express cards.

Can I move to a different date?

Provided you let us know a minimum of five working days before the event we will move you to another event free of charge without you losing your fee. However, we would not be able to move you to another event less than 5 days before without a charge being incurred, as we may not be able to fill your place at short notice. However do please let us know if you are unable to attend, for whatever reason, as imbalanced numbers spoil our events for other people attending.

When will I be charged?

You pay to attend events as you book them. We charge your credit card when you book an event online.

Speed Dating

Are there always equal numbers of men and women at a speed dating event?

Whilst we endeavour to get equal numbers of men and women on paper, in reality this is not always possible. Sometimes people do not turn up on the night because they are unwell, or quite simply change their minds, or their circumstances have changed.  This is why it is very important for people to let us know in advance if they cannot attend, as we often have people on a waiting list that could take their place, even last minute.

However, we would like to reassure people that we would not hold a speed dating event without a good number of both men and women booked in, otherwise it would not be a good event or value for money. We do pride ourselves on having run successful speed dating events for 12 years now.

How many matches to people normally get?

The number is very variable. Some people will only tick people they feel a romantic spark with, whereas others will also tick people they feel could become friends as well.

I am really nervous about coming alone, will I really be looked after when I arrive at an event?

Yes most definitely! Most people do come on their own, which is actually for the best, as they will be meeting lots of new single people.  We specialise in the personal touch and fully appreciate how apprehensive some people, particularly women, may feel about coming alone. Please be reassured that our hosts are very friendly and helpful, and will make sure that anyone coming alone is introduced to other single people who are there when they arrive, and will not be left on their own feeling awkward or uncomfortable. Many customers have come back again because they felt so relaxed and comfortable coming on their own.

I can't see any events in my area. Where can I find events near me?

If you can't find events close to you we recommend you try www.smartdatinguk.com who list singles events and parties across the UK.

I don't seem to have any matches but I'm sure x ticked me?

Our matching procedure is very stringent if you have been ticked then it would be given to you as a match.

I'm just outside the age range specified for an event. Can I still attend?

Yes, you can. The age ranges specified are guidelines only and we do not discriminate against age. However if you are, or appear to be, well outside the age range you may not get matches.

If we have received no matches do you let us know if other people have ticked us?

No, we are very strict on confidentiality and it is only if you have a positive match where both people have ticked each other, that we pass on any contact information.

Is it a good idea to prepare a list of questions to ask people?

It's a good idea to have a few questions up your sleeve in case you run out of things to say. However it's a very bad idea to have a scripted list of questions as it kills the spontaneity of the date.

Is a few minutes per date long enough?

Three minutes is our minimum per date, although these can be extended to four or five minutes. In our experience a few minutes is long enough to decide whether you're prepared to invest a couple of hours in a follow-up date.

What contact information is passed on to the people we have matched with?

We are very strict on confidentiality, and will only provide people with the information you have given us which should be your name and either a mobile phone number or an e-mail address.

What types of people go speed dating?

Every-day single people who want to make new friends, meet new like-minded single people, and meet that special person.

What happens at a Speed Dating event?

When you arrive you will see two hosts nearby wearing name badges. They will sign you in and then invite you to have a drink at the bar. It is very important to get signed in as soon as you arrive so we know that you are there.  Once everyone has arrived and sat down, the hosts will explain how speed dating works and answer any questions.  The evening then begins. Women will stay seated for the whole event, while the men will move on to the next woman every few minutes when prompted by the host. A form is provided with a pen for you to write down the name of each person you are talking to. On the form there is a ‘WLTM' (Would Like To Meet) box against each name, which you will tick if you would like to meet that person again. Some people do this at the end of the evening once they have spoken to everyone instead of after each move. There is also a memory jogger available on the form to help you remember.  At the end of the evening everyone hands in the left hand side of their sheet.  The matches are then processed the next day and are sent by text or e-mail. (Matches are when both people have ticked each other).

How many dates will I get at a Speed Dating event?

We hold speed dating events for different numbers of people depending on the size of the venue. Most of our venues hold facilities for up to 15 dates (30 people), but some venues have room for more, and some have slightly less space. We always endeavour to give people as much privacy for conversation as we can. For each speed dating event we list the maximum number of dates you could have at that venue if all bookings were taken, not the guaranteed number. However, we would not hold that particular event if the bookings were low as it would not be a successful event.

Party Nights

How do our Party Nights work?

At our Party Nights there will be music and dancing with a great DJ who is happy to take you requests throughout the evening. There will be also usually be some snacks to nibble on. Our hosts will ensure that you are introduced to other people who are there, so if you are coming alone, don't let that stand in your way.

Dinner Parties (Dine & Date)

How do our Dinner Parties (Dine & Date) events work?

Our dinner parties (Dine & Date events) are a relaxed and informal way to meet other like-minded single people in a relaxed and friendly atmosphere. You will enjoy a lovely three or four course meal in smart and stylish restaurants. Some of our dinner parties are held in restaurants with music and/or entertainment. We get the men to move around after each course so you will get the chance to talk to everyone who is there. It is a great way to meet new people and sample the delicious food at the same time! Do not worry if you are coming alone as you will be looked after on arrival.

Walks

How do our country walk events work?

Our country walks are a great way to enhance your social life by meeting other like-minded single people in a relaxed and friendly atmosphere. We usually start our walks at mid-day on a Sunday, and the walks are usually circular which means we end the walk where we started. We stop at a nice country pub either part way round the walk or when it finishes for some much needed (optional) refreshments. The walks range from 3 to 5 miles in length so check the walk description to see how long the walk is. You don’t have to be a seasoned walker to come along as we walk at a leisurely pace, giving everyone the opportunity to chat to everyone who is there and enjoy the picturesque scenery as we go along – plus we get a bit of exercise as well! We do walk in all weathers (sun or rain), with the exception of adverse weather (snow). If you are running late please call the host where they may be able to arrange for you to join up with the walk a bit later.  Hopefully this won’t happen to you, but we do not accept any responsibility for any injury caused during the walk.

How do our pub walks work?

Our pub walks are a sociable and fun event and a great way to enhance your social life by meeting other like-minded single people in a relaxed and friendly atmosphere. The pub walks are usually held at a weekend and we always start the walk at a mainline station or tube so it is easy to get home afterwards. The walks are usually circular so we always end up where we started from. We stop at a few pubs on the way for a drink giving people a chance to get to know each other. Many of the pubs we go to have some historical interest which is mentioned at the time. You don’t have to be a seasoned walker to come along as we walk at a leisurely pace, giving everyone the opportunity to chat to everyone who is there and enjoy the views and landmarks as we go along. We do walk in all weathers (sun or rain), with the exception of adverse weather (snow). If it rains we spend longer in the pubs! Please endeavour to arrive on time or a few minutes before the walk is due to start.  If you are running late please call the event organiser in advance as they may be able to arrange for you to join up with the walk a bit later. Finally, hopefully this won’t happen to you, but we do not accept any responsibility for any injury caused during the walk.

Mix & Mingle

How do our Mix & Mingle events work?

We always hold these events in stylish and smart venues where you will feel comfortable and relaxed chatting to people. Do not worry if you are coming alone as you will be looked after on arrival by our friendly hosts.

Friendship Events

What are your friendship events all about?

Our friendship events are for single people who are purely looking for friendship and to enhance their social lives. Their own friends may be married, have moved away, or maybe just don’t go out anymore. This can mean that people do not have anyone they get on well with to go out to with socially. These events are not dependent on having equal numbers of men and women like our dating events. That doesn’t mean that people won’t hit it off in a romantic way, but this is not the aim of this type of event. These events are also good for people who are newly single and are not yet ready to dip their toe into the dating market.

Online Dating

Why choose us for online dating?

Our prices are affordable and good value for money with special offers running all the time. We also offer a special short introductory membership to give you a flavour of how it works and whether or not online dating is for you. You have nothing to lose by giving it a try.